The terms governing your use of Alton Valley's website and messaging services.
These Terms of Service ("Terms") govern your access to and use of the Alton Valley Ltd website at altonvalley.com (the "Website") and any communications or messaging services we provide, including via WhatsApp Business ("Services").
By accessing our Website or engaging with our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or Services. These Terms should be read alongside our Privacy Policy and User Deletion Policy.
Alton Valley Ltd is a company registered in England and Wales under company number 07081802. Our registered office is at 15 St Christopher's Way, Pride Park, Derby DE24 8JY.
We provide professional IT infrastructure, security solutions, network installations, application development, and managed services primarily to UK government, regulated, and private sectors.
You may use our Website for lawful purposes only. You agree not to:
We reserve the right to suspend or terminate access to the Website for any user who breaches these Terms.
Our WhatsApp messaging service is available to customers and contacts who explicitly opt in to receive communications via WhatsApp. By messaging us on WhatsApp or providing your WhatsApp number and consenting to receive messages, you agree to receive business communications from us via this channel.
We will use WhatsApp to send you relevant business communications only, which may include:
We will not use WhatsApp for unsolicited marketing or spam.
You may opt out of WhatsApp communications from us at any time by replying STOP to any message, or by contacting us at contact_dpo@altonvalley.com. We will action your opt-out within 5 working days and confirm by reply.
WhatsApp is operated by Meta Platforms Ireland Limited. Your use of WhatsApp is subject to Meta's own Terms of Service and Privacy Policy. Alton Valley is not responsible for the operation, availability, or security of the WhatsApp platform itself.
Standard message and data rates from your mobile network provider may apply when using WhatsApp. Alton Valley does not charge for WhatsApp communications.
All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Alton Valley Ltd or its licensors and is protected by applicable intellectual property laws.
You may view and print pages from the Website for your own personal, non-commercial use, provided you do not modify or reproduce content without our prior written permission. Nothing in these Terms grants you a licence to use any of our trade marks, brand names, or logos.
We take reasonable steps to ensure that the information on our Website is accurate and up to date. However, we make no warranties or representations — express or implied — as to the accuracy, completeness, or suitability of any information. The Website is provided on an "as is" basis.
Content on the Website is provided for general information only and does not constitute professional or technical advice. You should not rely on it as a substitute for specific professional guidance relevant to your situation.
To the fullest extent permitted by law, Alton Valley Ltd excludes all liability for:
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by English law.
Our total liability to you in connection with these Terms shall not exceed £100 or the amount you have paid us in the preceding 12 months, whichever is greater.
Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We do not guarantee that the Website or our messaging services will always be available, uninterrupted, or error-free. We may suspend, withdraw, or restrict availability for operational or maintenance reasons. We will endeavour to give reasonable notice of planned downtime where possible.
Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you confirm that you have read and understood our Privacy Policy.
For data deletion requests, please refer to our User Deletion Policy.
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website or Services after such changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
These Terms, and any disputes arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us:
For any privacy, data protection, or deletion enquiries, contact our Data Protection Officer:
Email: contact_dpo@altonvalley.com
Post: Data Protection Officer, Alton Valley Ltd, 15 St Christopher's Way, Pride Park, Derby DE24 8JY